Getting Started with IMMotion Cloud

Getting started with IMMotion Cloud is quick and straightforward.

This guide will walk you through the essential first steps:

1. Creating your IMMotion Cloud account

2. Signing in

3. Adding (claiming) your device

4. Viewing your data on the dashboard

5. Understanding device statuses and available features

By the end of this guide, your device will be connected to your organization and you’ll be ready to start monitoring your data.

1. Create an account

To use IMMotion Cloud, you first need to create an account. You can create an account for free and no payment details are required.

1.1 Click Create free account

On the login page, click the Create free account button.

A pop-up will appear asking you to enter your email address.

1.2 Enter your email address

Enter your email address twice to make sure it has been entered correctly.

Click Confirm.

You will receive a confirmation email at the address you provided.

1.3 Confirm your email address

Open the confirmation email in your inbox.

Click the link in the email to continue creating your account.

1.4 Set your password

Choose a password for your account.

Your password must meet the following requirements:

• At least 8 characters

• At least 1 uppercase letter

• At least 1 lowercase letter

• At least 1 number

• At least 1 special character

• Both password fields must match

Before completing the process, select the checkbox to agree to the IMMotion Privacy Statement.

Once your password has been accepted, a confirmation message will appear indicating that your account has been created successfully.

You will be logged in automatically.

Tip: You only need to complete the registration process once. For future visits, simply sign in using your email address and password.

2. Sign in

After creating your account, you can sign in using your email address and password.

Enter your credentials and click Sign in.

 If your credentials are correct, you will be signed in successfully.

What happens after signing in?

Normally, you will be taken directly to the dashboard.

If you haven't connected any devices yet, IMMotion Cloud will automatically redirect you to the Claim page. From there, you can add your first device.

Once a device has been connected, its data and status will become available on your dashboard.

3. Add a device

Adding a device to your account is called claiming a device.

When you claim a device, it is linked to your organization. Once claimed, the device's data can only be accessed by users within your organization.

Important: Most devices are claimed using their device ID. USB People Counters are an exception and are claimed by importing their data.

3.1 Open the Claim page

Go to:

https://app.im-motion.net/claim

3.2 Enter the device ID

Enter your device ID in the highlighted field.

The device must have sent data to IMMotion Cloud before it can be identified and claimed.

Depending on the device type, the device ID may also be referred to as:

• Device ID

• Device EUI

• MAC address

Once the device has been identified and claimed, it will become active in your organization.

3.3 Give your device a name

Give the device a clear and recognizable name.

For example, if the device is installed at the entrance of a building, you could name it Main Entrance.

If you have multiple devices, make sure each device has a unique and recognizable name. This will make it much easier to identify the correct device later.

Click Continue to save the name and complete the claim process.

After the device has been successfully claimed, you can either:

• Claim another device

• Open the device details

3.4 Claim a USB People Counter

USB People Counters are claimed differently from other devices.

Instead of entering a device ID, you need to upload the data generated by the device.

1. Open Import from the sidebar.

2. Connect a USB stick to the People Counter using the included cable.

3. Copy the generated .mem file to your computer.

4. Upload the .mem file on the Import page.

You can either drag and drop the file onto the page or click Choose Files to select it manually.

The device will automatically be claimed the first time you successfully upload its data.

4. View your data

Once your device has been successfully claimed, open the Dashboard.

Your device's data will now be available.

 The dashboard contains several tools that allow you to select, analyze, and download your data.

4.1 Dashboard overview

The dashboard contains several controls and features. The image below shows the different sections of the dashboard.

1. Navigation

Use the sidebar to navigate between the different pages of IMMotion Cloud.

The page you are currently viewing is highlighted.

2. Search

Admins can use the search function to quickly find devices and other items and navigate directly to their settings.

3. Device selection

Use the device selector to switch between devices.

The dashboard will display the data of the selected device.

4. Date selection

Use the date selector to choose the date for which you want to view data.

5. Period selection

The period selector determines the time range and data interval shown on the dashboard.

Available periods include:

• Day - data is displayed in hourly intervals

• Week - data is displayed in daily intervals

• Month - data is displayed in daily intervals

6. Download data

Click the download button to export your data as an .XLSX file.

The exported time range is determined by the selected period.

7. Notifications

The notification icon allows you to view the status of the selected device.

This option is only shown when there is an issue with the device.

8. User menu

Click your name to open the user menu.

From here you can access:

• Profile - your personal settings

• Support - the support page

• Logout - sign out of IMMotion Cloud

9. Chart functions

The chart provides several tools:

Stack
Stack the counters to see the combined number of counts per interval.

Zoom
Click the zoom icon and select an area of the chart to zoom in. You can also use your mouse scroll wheel to zoom in and out.

Zoom reset
Return to the previous zoom level.

Save as image
Download the current chart view as an image. The current zoom level is included.

10. Date navigation

Use the arrows to move forwards or backwards through the selected time period.

11. Active sensors

The dashboard displays the active sensors for the selected device.

For example, a people counter may have two sensors:

• Counter A - incoming movements

• Counter B - outgoing movements

Click a sensor to temporarily hide its data from the chart.

This allows you to focus on a specific direction or sensor.

12. Heatmap

Scroll down to view the heatmap.

The heatmap provides another way to visualize activity over time.

13. Help

Click Help to view information about the current page and its available functionality.

5. Useful information

5.1 Device statuses

Devices can have one of three statuses:

Active

The device is active and is storing data in IMMotion Cloud as expected.

Inactive

The device is no longer storing new data in the cloud.

Previously stored data remains available.

An inactive device can be set back to Active from the Devices page.

Archived

The device is no longer storing data and cannot be returned to the Active status.

Previously stored data remains available.

A device should normally only be archived when it is no longer in your possession.

5.2 Premium Cloud

IMMotion Cloud can be upgraded to Premium Cloud on request.

Premium Cloud provides additional functionality for managing, sharing, and analyzing your data.

Some of the additional features include:

• Multiple users with different roles

• Unlimited data access

• Grouping devices together

• Occupancy calculations

• Device status notifications

• Personalized dashboards

If you would like to learn more about Premium Cloud, please contact IMMotion support.